Policies and Procedures

 

​

We take all health and wellness concerns very seriously and we take precautions to protect our clients and our community.

 

Masking for clients is optional. All staff are happy to mask on request.

Please tell us what feel most comfortable for you.

​

Cancellation: If you need to cancel or reschedule an appointment, please do so as soon as possible so that we may have time to offer your appointment to another client in need.

 

Cancelations with less than 24-hour notice will be charged half price and no-show appointments are charged full price. 

 

*If you need to reschedule due to emergency, illness, or inclement weather please contact us immediately to avoid penalties. ​

​

Please be on time. We schedule a bit of leeway on either side of each appointment so that we can have time to check in on your current needs, update health history, assess your treatment, and sanitize the space for everyone's safety. We will always try to work for exactly the time we have reserved for you but if you are not on time we cannot guarantee that we will be able to complete your full session. You will be expected to pay full price. If you are more than 15 minutes late your session will be canceled and treated as a no show, we charge full price for no show sessions. You are welcome to arrive up to 5 minutes early to avoid these concerns. If you know you will be late, please let us know.

​

If your practitioner is late:

We will pro-rate the time remaining or give you your full time if both our schedules allow.

​

CURRENT SAFETY PROTOCOLS

 

What we are doing to protect each of you:

We sanitize all commonly touched surfaces daily.

All cloth materials are changed and sanitized between each session.

Each room has a true HEPA filter air purifier running at all times.

 

What we ask that you do:

Please wait to enter our office until 5 minutes before your treatment time, this gives us time to sanitize between sessions.

Please do a health self-assessment before every session you come in for, if you are unwell with a contagious illness of have active exposure to one, please contact us to reschedule.

 

How sessions flow

It is most important to us that everyone stay safe and healthy. Receiving massage is an important part of staying healthy but at this time we need to take extra precautions to provide and receive safely and effectively.

​

We will be asking you to do a health self-assessment before every appointment. If you have any concerns about your chance of carrying illness, we ask you to reschedule your massage. There will be no cancellation fees for health concerns, and we will find a new time to see you as soon as it is wise to do so. We will also be staying out of work and rescheduling if we have any illness. Conversation can be healing and so can silence. We would like to take this time to practice being quite together, to allow you to focus on your massage experience and to give your body and soul time to heal.

 

Health Self-assessment:

• Have you had a fever in the last 24 hours of 100°F or above?

• Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?

• Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19, Flu, or has other contagious illness symptoms?